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Mental Health/Substance Use Disorder


Pre-certification is required for inpatient services and non-standard services. If these services are not pre-certified, they will be subject to a penalty. Non-standard services include the following:

  • Intensive outpatient
  • Outpatient ECT
  • Residential treatment
  • Repetitive transcranial magnetic stimulation (rTMS)
  • Partial hospitalization

To pre-certify, call BCBSIL at 1-866-491-4911.


The best way to access mental health or substance use providers in the network is to call BCBSIL at 1-866-491-4911 or go to

To access Telemental Health Services or the Employee Assistance Program (EAP), go to

Not sure where to start? Reach out to your Health Pro for guidance.

The 2018 Wellness Rewards Program window ended on November 1, 2017. If you and your spouse completed the requirements by November 1, 2017, and earned your Wellness Reward for 2018, your reward will be deposited in your healthcare expense account in January 2018! Don’t be concerned if your Wellness Reward amount is not displayed in the enrollment system on the Total Rewards Café in 2017. Your 2018 Wellness Reward amount will not appear in the system until January 2018.

Please note: If you and your spouse completed the requirements early — by October 1, 2017 — and did not choose to receive your reward a different way during 2018 Benefits Enrollment, you will receive your reward as a credit to the medical plan premium taken from your paycheck each pay period in 2018. 

Watch for information about the 2019 Wellness Rewards Program coming soon!