Pre-certification is required for inpatient services and non-standard services. If these services are not pre-certified, they will be subject to a penalty. Non-standard services include the following:

• Intensive outpatient
• Outpatient ECT
• Psychological/neuropsychological testing
• Extended outpatient treatment visits (beyond 45 - 50 minutes with/without medication management)
• Partial hospitalization

To pre-certify, call Optum at 1-866-519-6166.

The best way to access providers in the network is to call Optum at 1-866-519-6166. Trained specialists will guide you through the process of accessing treatment, whether it is through the five free visits provided through the Live and Work Well program or through the mental health benefits of the plan.
You can also find providers listed on Optum’s website.

If you are not registered, follow these instructions:

1. Click here to enter anonymously
2. Enter 71034 (or Sysco) in the Access Code field
3. Click Enter Anonymously
4. In the Find a Resource tab, choose Provider