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Mental Health/Substance Use Disorder


Pre-certification is required for inpatient services and non-standard services. If these services are not pre-certified, they will be subject to a penalty. Non-standard services include the following:

  • Intensive outpatient
  • Outpatient ECT
  • Psychological/neuropsychological testing
  • Extended outpatient treatment visits (beyond 45 - 50 minutes with/without medication management)
  • Partial hospitalization

To pre-certify, call Optum at 1-866-519-6166.


The best way to access providers in the network is to call Optum at 1-866-519-6166. Trained specialists will guide you through the process of accessing treatment, whether it is through the five free visits provided through the Live and Work Well program or through the mental health benefits of the plan.
You can also find providers listed on Optum’s website.

If you are not registered, follow these instructions:

  1. Click here to enter anonymously
  2. Enter 71034 (or Sysco) in the Access Code field
  3. Click Enter Anonymously
  4. In the Find a Resource tab, choose Provider

The 2018 Wellness Rewards Program window ended on November 1, 2017. If you and your spouse completed the requirements by November 1, 2017, and earned your Wellness Reward for 2018, your reward will be deposited in your healthcare expense account in January 2018! Don’t be concerned if your Wellness Reward amount is not displayed in the enrollment system on the Total Rewards Café in 2017. Your 2018 Wellness Reward amount will not appear in the system until January 2018.

Please note: If you and your spouse completed the requirements early — by October 1, 2017 — and did not choose to receive your reward a different way during 2018 Benefits Enrollment, you will receive your reward as a credit to the medical plan premium taken from your paycheck each pay period in 2018. 

Watch for information about the 2019 Wellness Rewards Program coming soon!