Pre-certification is required for inpatient services and non-standard services. If these services are not pre-certified, they will be subject to a penalty. Non-standard services include the following:
To pre-certify, call BCBSIL at 1-866-491-4911.
The best way to access mental health or substance use providers in the network is to call BCBSIL at 1-866-491-4911 or go to bcbsil.com/sysco.
To access Telemental Health Services or the Employee Assistance Program (EAP), go to Sysco.SpringHealth.com.
Not sure where to start? Reach out to your Health Pro for guidance.