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Welcome to Your Sysco Benefits

Welcome to your Sysco benefits and to working in the United States. Your benefits may be different than what you’re used to, so this site will help you learn about your Sysco benefits and how to use them.

Sysco offers you a comprehensive benefits package through the Aetna International Plan, which provides medical, dental and vision coverage for you and your eligible dependents. This guide will help you set up your Aetna account, use the mobile app, learn how to use your Aetna tools and resources, and more.

To register on Aetna:
  1. Go to Aetna.com and select “Login”
  2. Click on “Register” under the “Log in” section
  3. Select “Aetna International Plan Member”
  4. Fill in your name, date of birth and Member ID number, which can be found on your Member ID Card 

You are automatically enrolled in benefits. You need to register on Aetna to search for providers, find care facilities, use tools and resources, and to access your benefits online.

Inbound (USA) Assignment Relocation Details

This page is about your benefits once you are located and working in the United States. For information about the international relocation process and package details for your international assignment, review this guide. [SYSCO: We need the final doc for this.] For assistance or questions about your relocation, call your Global Mobility Manager.

Eligibility and Enrollment

You are eligible for Sysco Benefits if you are a regular, full-time employee of Sysco working a minimum of 30 hours per week. You can cover your spouse and any dependents, up to age 26. You are automatically enrolled in benefits. You have coverage on the first day of your employment in the United States [SYSCO NEED CONFIRMATION].

Find Providers and Care Facilities

Through Aetna, you have access to medical, prescription drug, dental and vision coverage. To find provider and care facilities:

  1. Log in to Health Hub, your member website, at AetnaInternational.com.
  2. Click “Find health care” at the top of the page.
  3. Select a country and city using the drop-down boxes, then click “Search.”

For details about your benefits, see the section Benefits Details below.

Benefits Details

Medical – PPO Medical Plan

  • Coverage outside the U.S. In- and out-of-network coverage inside the U.S.
  • You pay less if you use in-network providers in the U.S.
  • In the U.S., you pay copays for in-network for most office visits and urgent care and emergency room visits.
Medical Plan design

Prescription Drugs (pharmacy) – included with medical coverage

  • Automatically included with your medical coverage.
  • In the U.S., you pay copays for in-network for prescriptions.
  • See page 2 of this document for a summary of your coverage.
Register for home delivery of medications

Dental – Aetna Dental PPO Plan

  • Preventive care covered: cleanings, bitewing x-rays and full-mouth x-rays
  • Basic care covered: fillings and basic restorative work
  • Major services covered: bridges, crowns and dentures
  • See page 7 of this document for a summary of your coverage.
Summary of your dental benefits

Vision

  • Annual eye exams
  • Glasses
  • Contact lenses
  • Discounts on eye exams, eyewear and LASIK surgery
  • See page 3 of this document for a summary of your coverage.
Learn more about your vision benefits

8 Quick Steps to Using Your Sysco Benefits

You’re new to using United States benefits. Here are a few quick steps that will get you started with your new Aetna plan.

Step 1: Look out for your Member ID Card

Your Member ID Card will be sent through the mail to your home address on file. Keep your Member ID Card with you at all times, so you have it when you need it. See page 2 for a sample of what your member ID card will look like.

Step 2: Sign up for online access

With Health Hub, you can find care, access your plan documents and use tools to help you manage your benefits. You can find detailed registration instructions here. Also take a moment to review these member registration instructions.

  1. Go to Aetna.com and select “Login”
  2. Click on “Register” under the “Log in” section
  3. Select “Aetna International Plan Member”
  4. Fill in your name, date of birth and Member ID number, which can be found on your Member ID Card
Step 3: Download the mobile app

When you’re in the United States, the Aetna Health App will help you find doctors, hospitals, urgent care centers and walk-in clinics; through the app, you can also estimate costs, track claims and access your Member ID Card. You can view instructions here.

The Aetna mobile app is free to download. Search “Aetna Health App” in the App Store or Google Play store. If you haven’t already registered for Health Hub, you’ll need to do that before you can use the Aetna Health App. When you’re outside the United States, use the International Mobile Assistant.

Step 4: Terms to know

Insurance teams can be confusing, especially when you’re new to U.S. benefits. See the attached guide for important terms like coinsurance, copays, deductible, EOB and more.

Step 5: Choosing the right care in the United States

As you navigate a new health care system, you’ll need to know how to access care when you need it. In the U.S., you will have a few different care provider options, and you’ll want to choose the right option depending on what kind of care you need. This guide will help you get care when you need it.

Step 6: How to submit claims

If you choose a doctor in our direct settlement in the U.S., you can usually access care without having to submit a claim. But if you go outside the network for care, you may need to submit a claim. See the attached guide to learn when you will need to submit claims and how to do it.

Step 7: Discover ways to reach your best health

Through your coverage, you have access to a Care and Response Excellence (CARE) team that supports everything from clinical pre-certification and pre-trip planning to acute and chronic care management, health assessments and Teladoc, which offers virtual care. You can find more information here.

Step 8: Call if you have questions

If you have questions about using your Aetna benefits, your medical care or health status, or the services that Aetna offers, call the Aetna Member Service Center. They are available 24 hours a day, 7 days a week.

If you have questions about U.S. regulations, your time off or other Sysco systems, call the Sysco Benefits Center on 800-55-SYSCO, Monday – Friday, 7 a.m. – 7 p.m. CT.

Other Aetna Benefits

Along with the Aetna CARE team, health assessments and Teladoc, you also have access to the following resources:

  • Employee Assistance Program (EAP) – the EAP offers free, confidential support with qualified counselors, up to 5 sessions per issue per year per member.
  • Emergency Assistance Services provides support if you have a medical emergency.
  • Maternity Management Program offers resources and tools throughout pregnancy, including delivery and post-partum.
  • Global Crisis Management Program provides security, political and natural disaster coverage, plus risk assessments when traveling.
  • 24-Hour Nurse Line is available when you are in the United States, offering telephone, email and chat access to experienced clinicians.
  • Member Offers is a discount program. You can get discounts on products and services like travel, event tickets, fitness memberships and more.

Learn more in the attached summary. To use these programs, go to AetnaInternational.com or call the number on the back of your Member ID card.

Getting Care in the United States

In the United States, you have several options getting care. Where you go for care will depend on your illness and how urgently you need care. How much you pay will depend on the type of facility you go to.

Physician's Office Walk-in Clinic Urgent Care Center Emergency Room
About You need routine care or treatment for a current health issue You cannot get into your doctor’s office, but your condition is not urgent or an emergency You need care quickly, but it’s not an emergency and your primary physician may not be available You need immediate treatment of a very serious or critical condition
Types of illness or condition
  • Preventive care
  • Age-appropriate tests
  • General medical concerns
  • Common infections (i.e., strep throat)
  • Minor skin conditions (i.e., poison ivy)
  • Flu shots
  • Pregnancy Tests
  • Minor cuts
  • Earache
  • Sprains
  • Strains
  • Preventive
  • Minor broken bones
  • Minor infections
  • Stitches
  • Heavy bleeding
  • Large or open wounds
  • Chest pains
  • Major broken bones
  • Major burns
  • Head injury
  • Difficulty breathing
Time Appointment usually necessary Wait times vary Wait times vary Wait times can be long.

Learn more here about the benefits and costs of going to a walk-in clinic or urgent care center.