We’re moving to one carrier—Aetna—for many of our benefit plans in 2022. We are consolidating and streamlining our carriers to give you One Care Path, making navigating your benefits easier and more convenient. You’ll get the care you need without the hassle!
Beginning January 1, 2022, the following plans will be provided through Aetna:
In addition, these plans are moving to Aetna preferred carriers in 2022:
Important Note: As a result of the move to Aetna in 2022, the Sysco-sponsored National HMO medical plan will no longer be offered in certain areas. Associates who are impacted by this change will receive a targeted communication in October, and if they are currently enrolled in the Sysco-sponsored National HMO medical plan in 2021, they will be required to select another medical plan option during the annual benefits enrollment period held October 27 through November 17. If impacted associates who are currently enrolled do not actively select another medical plan option during the benefits enrollment period, they will not have medical coverage in 2022.
Take time now to look up your medical, dental, behavioral health and any other current providers to make sure they are in the Aetna network.
Click here to see if your provider is in the Aetna network. You will be prompted to select a plan name. The plan names will include the medical plans below:
Need Help? Click here for instructions on Aetna’s network search tool.
If your current doctor, behavioral health provider or other providers are not in the Aetna network, you can use the Aetna Find a Doctor look-up on Aetna.com to find Aetna network doctors near you.
The Aetna pharmacy network has almost 10,000 pharmacies in the U.S. If you enroll in a Sysco-sponsored national medical plan for 2022, you’ll use Aetna/CVS network pharmacies to fill your prescription drugs. To look up retail pharmacies in your area, go to Find a Pharmacy, then under “Select a Plan” choose the “Aetna National Pharmacy Network” and learn more about CVS Caremark® Mail Service Pharmacy services here (available as of January 1, 2022). For maintenance drugs after two monthly refills, you must fill them as a 90-day supply through CVS Caremark® Mail Service Pharmacy or through a CVS retail location.
Specialty prescriptions must be filled through CVS. You can do so by dropping off the specialty prescription at an CVS retail pharmacy. You will be given the opportunity to pick it up at the CVS retail pharmacy or receive by mail.
For your convenience, we’ve also added a Find an Aetna Provider link to the Find a Provider page on SyscoBenefits.com.
If you are currently receiving care during a pregnancy, undergoing treatment for a serious illness such as cancer or certain behavioral health conditions, or you have a surgery scheduled, not to worry! Transition of care services will be offered so you can continue working with your current care team for a designated period of time. You will need to complete a transition of care form. The form is located in the Plan Information section in the Total Rewards Café. Starting January 1, 2022, you can also contact a Healthcare Advocate for assistance with the form.
If you enroll in one of the four Sysco-sponsored national medical plans administered by Aetna for 2022, starting January 1, a Healthcare Advocate will be available to help you with all of your benefits needs throughout the year, including managing claims, finding providers and understanding your benefits. These services will be offered at no cost to those who enroll in a Sysco-sponsored medical plan in 2022. You’ll learn more about how a Healthcare Advocate can help you navigate your One Care Path later this year.
Everyone who enrolls in a Sysco-sponsored medical plan for 2022 will receive a new medical ID card from Aetna. You can expect to receive your ID card by early January.
If you have a Sysco Health Savings Account (HSA) through Fidelity in 2021, you will have the option to transfer your existing account balance to PayFlex in 2022. HSA contributions as of January 1, 2022, will be deposited through PayFlex. You’ll be contacted about the balance transfer process before the end of the year. If you carry over any Health Care or Dependent Care Flexible Spending Account funds from 2021 to 2022, those funds will transfer to PayFlex in 2022 you will also be contacted about this balance.
The cost of healthcare continues to rise in the U.S., impacting Sysco at a company level and as individual participants. We provide tools, resources and education to help you make the most of your benefits and manage your healthcare costs each year. In 2022, the increase to Sysco’s medical premiums will be minimal. Rates for each plan will be available in the enrollment system beginning October 27.
The Sysco-sponsored medical plans will be provided by Aetna and will include the following enhancements:
To see full details of the medical plans, see the Summary Plan Description (SPD) in the Total Rewards Café.
Telehealth, offered by Teladoc in 2022, is an easy and cost-efficient alternative to expensive ER and urgent care visits. It’s available 24/7/365 over the phone or video chat—from the comfort of your home. Teladoc will also offer Virtual Behavioral Health services in 2022!
The prescription drug coverage that is included in your Sysco-sponsored medical plan will be provided by CVS, an Aetna preferred carrier. There will be some changes to the prescription drug coverage:
Please note: most active prior authorizations will transfer to the Aetna pharmacy plan.
The Dental Plans will be provided by Aetna. The plans will be the same for 2022, with one enhancement: the Premium Dental plan coverage will now include adult orthodontia benefits, as well as child orthodontia. Previously, it covered children to age 26 but offered no coverage for adults.
Starting January 1, 2022, Life and AD&D insurance will be provided by MetLife and there will be a few minor changes to the benefits, including:
There will be special Evidence of Insurability (EOI) rules during the 2022 annual benefits enrollment period October 27–November 17. During this period, the following rules will apply:
Note: After the 2022 annual benefits enrollment period ends, regular EOI rules will resume. Regular EOI rules allow only those who are currently enrolled and under guaranteed issue amount to increase one level with no EOI.
Update your beneficiaries! While you are enrolling for your 2022 benefits in the Total Rewards Café enrollment system October 27–November 17, make sure to designate and/or update your beneficiaries.
If you still have questions about your benefits options, explore the Benefits Warehouse to see the full array of benefits that Sysco offers you.
Once you’ve explored all of your benefit options, log in to the Total Rewards Café from SyscoBenefits.com October 27-November 17 and enroll!