Aetna Healthcare Advocates

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Connect with the Aetna Healthcare Advocate!

Managing your health and your benefits can be challenging. How do you find out if a procedure is covered? When can you get an appointment with a specialist? What if you have questions about a medical bill?

Now you have a care team of highly trained advocates who can help you. Your Aetna Healthcare Advocate will support you in navigating the healthcare system and connect you to the right resources. They are just one phone call away at

Can I work with the Aetna Healthcare Advocate?

Yes. If you are enrolled in a Sysco-sponsored national medical plan, administered by Aetna, you can work with a Healthcare Advocate.

The Aetna Healthcare Advocate is your own, personal benefits advisor, who you can access by phone or online chat. They can support you in navigating the healthcare system and help connect you to the right resources.

The Aetna Healthcare Advocate can help you with:

  • Getting answers about a diagnosis
  • Selecting a doctor
  • Learning about your coverage
  • Planning for upcoming treatment
  • Estimating healthcare costs

As your personal assistant, your Aetna Healthcare Advocate will:

  • Find healthcare solutions that fit your needs
  • Show you how to use our online tools to make the decisions that are right for you
  • Find network providers based on your medical needs
  • Assist you in scheduling appointments

Learn more about all the ways the Aetna Healthcare Advocate can help you!

Connect with an Aetna Healthcare Advocate Today

Call the Aetna Healthcare Advocate at 1-833-361-0223. Your dedicated team is available 8 a.m. to 8 p.m., Monday through Friday, in your time zone.

Live chat from 8 a.m. to 9 p.m., Monday through Friday, in the Eastern time zone.

Send an email. Login to your member account and select Send a Message. You’ll get a response within 24 hours.