Thank you for supporting the Bix Benefits Enrollment! Benefits Enrollment ended on March 22. Our goal is to ensure that colleagues fully understand their benefit options.

Benefits Enrollment

Dependent Verification

If colleagues added dependents to their coverage, they will need to provide dependent verification (i.e., birth certificate, proof of marriage, adoption or legal guardianship records and joint ownership paperwork, domestic partnership affidavit) to validate the relationship with their eligible dependents. Falsification of dependent eligibility may result in disciplinary action, up to and including loss of benefits or termination of employment.

Review the Colleague Benefits Communications - Translations Available

Please take a moment to review the communications we've created for colleagues. You will find them on the bottom of this webpage. We are translating the mailer into the following languages: Spanish, Arabic, Burmese, Dari, French, Hmong, Karen, Karenni, Kinyarwanda, Nepalese, Pashto, Swahili, Somali, Tagrina, and Vietnamese.

Aetna HR Partner Phone Line

Sysco HR partners can contact the Aetna HR Partner Phone Line at 800-859-8468 from 8 a.m.–5 p.m. CT. For those non-urgent questions, send an email to Sysco-AetnaHRBenefitQuestions@aetna.com. There is a 24-hour turnaround time for responses.  

This phone number and email address are only to be used by Sysco HR Partners, not colleagues. Colleagues should continue use the contact numbers on their ID card or call the Sysco Benefits Center at 800-55-SYSCO, Monday–Friday, 7 a.m.–7 p.m. CT.  

For benefits questions outside of Aetna/CVS-related matters or for Aetna/CVS-related matters in need of Sysco Benefits Team review, please continue to use AskHROps@sysco.com.

Summaries of Benefits and Coverage (SBCs)

Colleagues can find their SBCs and other legal notices here.

Reminders

Logging In To the Total Rewards Café

If they haven’t already, colleagues will need to create a username and password through the Total Rewards Café. Instructions are posted on the Home page and also linked at the bottom of this page.

Aetna Resources

Provider Search

Encourage colleagues to see if a medical, dental, behavioral health, and other providers are in the Aetna network. Click here to access the look up tool. Users will be prompted to select a plan name. The plan names are:

Preventive Medicine List

The Aetna Standard Plan Preventive medicine list can be found here.

Aetna Mobile App

More information about the Aetna mobile app can be found here.

Transition of Care

Transition of Care services are available if a colleague is currently in an active course of treatment that will be disrupted due to a change in their medical plan. Some examples include a scheduled surgery, pregnancy, or ongoing treatment for a serious illness or certain behavioral health conditions. Transition of Care services allows colleagues to continue to work with their current care team for a designated period of time. 

To initiate Transition of Care coverage, colleagues will need to complete a transition of care form that can be found here.

Resources for Colleagues

Ask Emma

Ask Emma is ourinteractive decision support tool! Emma guides colleagues through the benefits enrollment process by asking a few simple questions. Based on a colleague’s responses, she’ll suggest plans that fit each individual’s needs, taking the guesswork out of benefits shopping. Colleagues can enable the Ask Emma tool at any time when they enroll in the Total Rewards Café.

bswift Mobile App

All colleagues should bownload the bswift Mobile app. In the app colleagues can:

  • View plan details
  • Navigate to the Total Rewards Café
  • Check coverages and beneficiary information
  • Upload new dependent verification documents
  • Link to carrier websites
  • Find provider contact information

Colleagues can add the app to their Apple or Android device. They will simply enter the company code syscobenefits and follow the on-screen instructions.

Preview of Communications

Bix Benefits Enrollment Mailer

Mailer sent to colleagues’ homes early the week of Feb 19.

TV Monitor Ads

Sent to Corporate Communications to be displayed on TV Monitors.

Monitor Ad #1 should be displayed from Feb. 16–Mar. 10

Monitor Ad #2 should be displayed from Mar. 11–Mar. 22

Total Rewards Café Login Instructions

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