Thank you for your support promoting 2024 Annual Benefits Enrollment! Our goal is to ensure that colleagues fully understand their benefit options and the changes for 2024. If colleagues want to enroll or make changes to their benefits for 2024, they must do so during Annual Benefits Enrollment from Oct. 25─Nov. 15.

Annual Benefits Enrollment

2024 Annual Benefits Enrollment will be from Oct.25-Nov.15 for benefits effective Jan. 1, 2024. You can preview what's changing for 2024 in the mailer provided at the bottom of this page. Colleagues should access the What's Changing for 2024 webpage.

Review the Colleague Benefits Communications

Please take a moment to review the communications we've created for colleagues. You will find them on the bottom of this webpage. Translations in Spanish, French, Burmese, Amharic, Haitian Creole, and Hakah Chin are linked below.

Aetna HR Partner Phone Line

Sysco HR partners can contact the Aetna HR Partner Phone Line at 800-859-8468 from 8 a.m.–5 p.m. CT. For those non-urgent questions, send an email to Sysco-AetnaHRBenefitQuestions@aetna.com. There is a 24-hour turnaround time for responses.  

This phone number and email address are only to be used by Sysco HR Partners, not colleagues. Colleagues should continue use the contact numbers on their ID card or call the Sysco Benefits Center at 800-55-SYSCO, Monday–Friday, 7 a.m.–7 p.m. CT.  

For benefits questions outside of Aetna/CVS-related matters or for Aetna/CVS-related matters in need of Sysco Benefits Team review, please continue to use AskHROps@sysco.com.

Summaries of Benefits and Coverage (SBCs)

Colleagues can find their SBCs and other legal notices here.

Reminders

Logging In To the Total Rewards Café

On September 1, we transitioned the Sysco Benefits Center to a new administrator, bswift. Because of this, if they haven’t already, colleagues will need to create a new username and password before enrolling in benefits beginning Oct. 25 through the Total Rewards Café. Instructions are posted on the Home page and also linked at the bottom of this page.

Aetna Provider Search

Encourage colleagues to see if a medical, dental, behavioral health, and other providers are in the Aetna network. Click here to access the look up tool. Users will be prompted to select a plan name. The plan names are:

Reminder for Newly Hired or Newly Eligible Colleagues

As of May 18, Dependent Verification Services (DVS) were suspended by the Sysco Benefits Center to implement a new administrator. On September 1, 2023, the Sysco Benefits Center resumed administration of DVS. Colleagues hired or newly eligible for benefits between May 18 and September 1 who added dependents to benefits, should have received notification on how to verify dependents and provide the required documentation. If a colleague has not yet been notified and they need to verify dependents, they should immediately call the Sysco Benefits Center at 800-55-SYSCO, Monday–Friday, 7 a.m.–7 p.m. CT.

New Resources for 2024

Ask Emma

Ask Emma is our new interactive decision support tool! Emma guides colleagues through the benefits enrollment process by asking a few simple questions. Based on a colleague’s responses, she’ll suggest plans that fit each individual’s needs, taking the guesswork out of benefits shopping. Colleagues can enable the Ask Emma tool at any time when they enroll in the Total Rewards Café.

NEW: bswift Mobile App

All colleagues should bownload the bswift Mobile app. In the app colleagues can:

  • View plan details
  • Navigate to the Total Rewards Café
  • Check coverages and beneficiary information
  • Upload new dependent verification documents
  • Link to carrier websites
  • Find provider contact information

Colleagues can add the app to their Apple or Android device. They will simply enter the company code syscobenefits and follow the on-screen instructions.

Preview of Communications

2024 Enrollment Mailer

Mailer sent to colleagues’ homes late the week of Oct. 9.

Annual Benefits Enrollment Poster

Enrollment Posters to display at work locations beginning Oct. 13.

Download

Annual Benefits Enrollment Flyer

Enrollment Flyers to distribute at work locations beginning Oct. 13

Colleague Annual Benefits Presentation

Use this presentation to inform colleagues about the upcoming 2024 benefits changes.

TV Monitor Ads

Sent to Corporate Communications to be displayed on TV Monitors.

Monitor Ad #1 should be displayed from Oct. 25–Nov. 9

Monitor Ad #2 should be displayed from Nov. 10–Nov. 15

Total Rewards Café Login Instructions

Download