Healthcare Advocate Resources

If you enroll in one of the Sysco-sponsored national medical plans, administered by Aetna, the Aetna Healthcare Advocate will help you with whatever you need, by phone, online chat or email.

Call the Aetna Healthcare Advocate at 1-833-361-0223. Your dedicated team is available 8 a.m. to 8 p.m., Monday through Friday, in your time zone.

Live chat from 7 a.m. to 8 p.m., Monday through Friday, in the Central time zone.

Send an email. Login to your member account and select Send a Message. You’ll get a response within 24 hours.

When you enroll in one of the Sysco-sponsored national medical plans, administered by Aetna, the Healthcare Advocate can support you in navigating the health care system and help connect you to the right resources—things like a payment estimator, so you can accurately assess and plan for health care service costs. The Aetna Healthcare Advocate connects you to the right programs and resources.

The Aetna Healthcare Advocate:

• Locates providers
• Estimates costs
• Helps you maximize your benefits
• Schedules doctor’s visits
• Manages real-time claims processing
• And connects you to tools and resources

Call the Aetna Healthcare Advocate at 1-833-361-0223.

In 2022, when you enroll in a Sysco-sponsored medical plan provided by Aetna, you will have access to a Healthcare Advocate. Like your Health Pro, your Healthcare Advocate will be available to help you with all of your benefits needs throughout the year, including managing claims, finding providers and understanding your benefits. These services will be offered at no cost to those who enroll in a Sysco-sponsored medical plan in 2022.

Yes. Your Health Pro will be available to help you with all of your benefits needs during the benefits enrollment period and throughout the remainder of 2021. If you enroll in a Sysco-sponsored medical plan through Aetna for 2022, you’ll have access to a Healthcare Advocate starting January 1, 2022. Learn more about the Healthcare Advocate.