Your Feedback Matters


Prescription Drug

Explore Related FAQs:
Select a Category
Select a Category


There are six ways that you can fill a prescription.

  • Website: visit
  • Mobile app: Download the Express Scripts app from the Apple App Store or Google Play
  • Over the phone: Call Express Scripts Member Services at 1-800-455-6891
  • By Mail: Prescriptions can be mailed to the address below. If the prescription is being mailed without an order form, the following information should be written on the back of the prescription: patient’s name, patient’s date of birth, patient’s prescription ID number and patient’s mailing address.

    Express Scripts
    P.O. Box 66564
    St. Louis, MO 63166-6564
  • By fax: Only physicians can fax prescriptions to Express Scripts--patients cannot. The fax from the physician should include the patient’s name, patient’s date of birth, patient’s prescription ID number and patient’s mailing address.
  • E-Prescribing: Your physician can also send in your e-Prescription to Express Scripts. They can contact Express Scripts for details.


If you (as a plan participant) receive a brand name drug in place of a generic in either of the situations below, you will pay the brand copay plus the cost difference between the generic drug and the brand name drug:

  • The doctor writes a prescription for a brand name drug and indicates the patient (plan participant) should not be switched to the generic.
  • The patient (plan participant) tells the pharmacist that they are only to have the brand name drug and that they do not want to be switched to a generic.


All of Sysco’s prescription drug benefits are administered through Express Scripts. Each of the medical plans offer the same prescription drug benefit with one exception: the HSA plan requires you to meet your deductible before the plan pays a portion of your costs.

The 2018 Wellness Rewards Program window ended on November 1, 2017. If you and your spouse completed the requirements by November 1, 2017, and earned your Wellness Reward for 2018, your reward will be deposited in your healthcare expense account in January 2018! Don’t be concerned if your Wellness Reward amount is not displayed in the enrollment system on the Total Rewards Café in 2017. Your 2018 Wellness Reward amount will not appear in the system until January 2018.

Please note: If you and your spouse completed the requirements early — by October 1, 2017 — and did not choose to receive your reward a different way during 2018 Benefits Enrollment, you will receive your reward as a credit to the medical plan premium taken from your paycheck each pay period in 2018. 

Watch for information about the 2019 Wellness Rewards Program coming soon!