Behavioral Health Resources

To support your health and mind, Sysco-sponsored national medical plan participants have access to behavioral health resources. Behavioral health resources can help you manage and treat various conditions, such as:

• Depression
• Anxiety
• Eating disorders
• Substance use disorders
• Grief
• Psychological and psychiatric conditions and illnesses

You can learn about what's covered in the Benefits eGuide.

In 2025, colleagues enrolled in one of the four Sysco-sponsored national medical plans administered by Aetna, have access to Behavioral Health Resources.

In 2026, the Behavioral Health Resources will be provided by MDLive. You can find more information here.

Aetna will be the behavioral health provider through December 31, 2025. The Aetna Find a Doctor lookup tool lets you search for and learn more about doctors, hospitals, walk-in clinics, labs, behavioral health providers, and other health providers in your area.

Go to the Provider Search page to access the lookup tools.

In 2026, behavioral health resources will be provided by MDLive. You can find more information here.

Aetna Resources For Living is the 2025 Employee Assistance Program, which is available at no cost to you and all members of your household, regardless of your enrollment in a Sysco-sponsored medical plan. Through the program, you and your family have access to:

• Emotional well-being support, including up to 5 counseling sessions per issue each year.
• Personalized guidance to find resources to support childcare, parenting and adoption, school and financial aid research, caregiver support, and even resources to assist with home repairs.
• Legal services, including a free 30-minute consultation with a participating attorney for topics such as family law, elder law, estate planning, real estate transactions, wills, and other document preparation.
• Financial services, including a free 30-minute consultation for financial topics such as budgeting, retirement or financial planning, credit and debt issues, college funding, tax, and IRS questions.
• Online resources including a member website and mobile app with articles and self-assessments, adult care and childcare provider search tools, a stress resource center, and live and recorded webinars.

To find out more and get assistance, go to the Aetna Resources for Living website (Username: sysco | Password: eap).

In 2026, the EAP will be provided by SupportLinc. You can find more information here.

Pre-certification is required for inpatient services and non-standard services. If these services are not pre-certified, they will be subject to a penalty. Non-standard services include the following:

• Intensive outpatient
• Outpatient ECT
• Residential treatment
• Repetitive transcranial magnetic stimulation (rTMS)
• Partial hospitalization

To pre-certify in 2025, call Aetna at 1-833-361-0223.

In 2026, the medical plans and behavioral health services will be provided MDLive. You can find more information here.

In 2025, the best way to find a behavioral health or substance use provider in the network is to call Aetna at 1-833-361-0223 or use the lookup tool here.

To access Virtual Behavioral Health services, go to Teladoc.com/aetna or the Employee Assistance Program (EAP), go to Aetna.com.

Not sure where to start? Reach out to your Healthcare Advocate for guidance.

In 2026, behavioral health resources will be provided by MDLive. You can find registration and more information here.

RethinkCare provides Sysco colleagues with access to expert behavioral clinicians for one-on-one caregiver teleconsultations and 24/7 access to behavioral health e-learning tools and resources. RethinkCare will be offered through December 31, 2025. RethinkCare offers the following parent support services and resources, at no cost to you:

• Ongoing teleconsultations with a behavior expert.
• How-to videos and access printable resources.
• Teach your child crucial skills in socialization, language, self-help academics, and employment.
• Decrease problem behaviors and improve your home environment.
• Collaborate more effectively with school and other caregivers.

RethinkCare is offered to all Sysco colleagues, regardless of if you enrolled in a Sysco-sponsored national medical plan. As of January 1, 2026, RethinkCare will no longer be offered. Parental support resources will be provided through the new SupportLinc EAP. You can find information here.