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Healthcare Advocate

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The healthcare system today is more complicated than ever before and navigating your care options can be confusing. That’s why Sysco offers associates enrolled in a Sysco-sponsored national medical plan access to an Aetna Healthcare Advocate. When you reach out to a Healthcare Advocate, you’ll receive expert advice, through phone or email.



Healthcare Advocates are available to all associates who are currently enrolled in a Sysco-sponsored national medical plan through Aetna.



The Aetna Healthcare Advocate will be like your own, personal benefits advisor, who you can access by phone, online chat or email. They can support you in navigating the healthcare system and help connect you to the right resources so you can:

  • Locate providers
  • Estimate costs
  • Maximize your benefits
  • Schedule doctor’s visits
  • Manage real-time claims processing
  • And much more!


Call the Healthcare Advocate at 1-833-361-0223. Your dedicated team is available 8 a.m. to 8 p.m. Monday through Friday in your time zone.

Live chat from 8 a.m. to 9 p.m. Monday through Friday in your time zone.

Send an email. Login to your member account and selectSend a Message. You’ll get a response within 24 hours.



Yes, the Sysco Benefits Center will continue to be available to all associates, regardless of your medical plan election. They can answer your benefits eligibility and enrollment questions. However, if you are enrolled in one of the four Sysco-sponsored national medical plans through Aetna, a Healthcare Advocate can help you with even more, like deciding which plan is the best for you or helping you save on healthcare costs.

The 2018 Wellness Rewards Program window ended on November 1, 2017. If you and your spouse completed the requirements by November 1, 2017, and earned your Wellness Reward for 2018, your reward will be deposited in your healthcare expense account in January 2018! Don’t be concerned if your Wellness Reward amount is not displayed in the enrollment system on the Total Rewards Café in 2017. Your 2018 Wellness Reward amount will not appear in the system until January 2018.

Please note: If you and your spouse completed the requirements early — by October 1, 2017 — and did not choose to receive your reward a different way during 2018 Benefits Enrollment, you will receive your reward as a credit to the medical plan premium taken from your paycheck each pay period in 2018. 

Watch for information about the 2019 Wellness Rewards Program coming soon!