Life & AD&D

You can find instructions for filing claims here. You can submit documents for a claim three different ways:

• Email: Scan documents and email them to Lifeclaimssubmit@metlife.com
• Fax: 1-570-558-8645
• Mail: MetLife Group Life Claims, P.O. Box 6100, Scranton, PA 18505-6100

Life and AD&D insurance will be provided by MetLife in 2022 and there will be minor changes to the benefits, including:

• An increase on the Supplemental Life max to $1,750,000 (previously this was $1 Million)
• The travel assist program, available to all associates who are eligible for Basic AD&D, will now be provided by AXA Assistance.

There will be special Evidence of Insurability (EOI) rules during the 2022 annual benefits enrollment period October 27–November 17. During this period, the following rules will apply:

Note: After the 2022 annual benefits enrollment period ends, regular EOI rules will resume. Regular EOI rules allow only those who are currently enrolled and under guaranteed issue amount to increase one level with no EOI.

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While you are enrolling for your 2022 benefits in the Total Rewards Café enrollment system October 27–November 17, make sure to designate and/or update your beneficiaries.

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There are additional benefits when you enroll in supplemental life insurance.

• Grief counseling services through Lifeworks U.S. Inc.
• Funeral planning guide and services.
• Will preparation and estate resolution service.
• Estate Resolution ServicesSM.

You can find details on the MetLife website.

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